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Do you provide warranty/service for luxury finishes (PU, veneers, marble polish)?

That’s a very important question 👍 — because luxury finishes like PU polish, veneers, and marble look stunning, but they also need care, and their warranty/service policies are often misunderstood.

Here’s what you should know:


✅ Warranty & Service for Luxury Finishes

🔹 PU Finish (Polyurethane Paint/Polish)

  • Warranty: Usually 1–2 years service warranty from designer/workshop.
  • Covers: Peeling, bubbling, discoloration due to workmanship.
  • Not Covered: Scratches, dents, daily wear & tear.
  • Pro Tip: Ask if they use imported PU (ICA, Asian PU, Sirca) and request original bills.

🔹 Veneers (Natural/Engineered Wood)

  • Warranty: Veneer sheets themselves don’t carry long warranties — durability depends on substrate & polish.
  • Typical Service Warranty: 1–2 years against delamination, bubbling (if proper adhesives used).
  • Polish (PU/Melamine): Needs maintenance every 5–7 years (repollishing).
  • Pro Tip: Ensure designer uses Century/Greenply veneered ply or branded veneer with ISI certification.

🔹 Marble & Stone (Italian, Quartz, Onyx, Granite)

  • Warranty: Natural stones rarely have a formal “warranty” — durability depends on quality, thickness, and installation.
  • Polishing: Requires repolishing every 3–5 years to maintain shine.
  • Service: Some designers give 1-year installation warranty (for cracks, poor joints).
  • Pro Tip: Prefer quartz/composite stones for kitchens → more stain & scratch resistant than Italian marble.

✅ What a Professional Designer Should Offer You

  1. Written service warranty (1–2 years) covering peeling, bubbling, improper installation.
  2. Material brand warranty cards/bills (PU polish brand, veneer supplier, stone vendor).
  3. Post-handover maintenance guidelines (cleaning, polishing, touch-up schedule).
  4. Paid AMC (Annual Maintenance Contract) option for luxury projects → touch-ups every year.

💡 What You Should Ask Your Designer

  • Do you provide written warranty/service terms for PU, veneer, marble?
  • Who handles touch-ups/repolishing if finishes get damaged?
  • Do I get original brand invoices for PU polish & veneers?
  • Can you include a maintenance visit after 6–12 months in the contract?
  • Do you recommend an AMC plan for luxury finishes?

⚠️ Red Flags

  • Designer says “Luxury finishes don’t need warranty” 🚩.
  • No brand mentioned for PU, veneer, or marble.
  • Warranty is only verbal, not written.

✅ Pro Tip

  • Always demand warranty in BOQ/contract → especially for PU polish & veneer lamination.
  • Keep extra PU polish & veneer sheets from project for future touch-ups.
  • For marble → ask vendor for sealing certificate (waterproofing polish).

👉 Do you want me to draft a Sample Luxury Finishes Warranty & Service Clause (contract-ready text) that you can ask your designer to include in your agreement, so you’re protected after handover?


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