That’s an excellent question 👍 because interior projects in Delhi NCR usually involve multiple teams (carpenters, electricians, plumbers, painters, vendors). If there’s no single point of contact (SPOC), you’ll end up chasing everyone yourself.
✅ How Professional Firms Handle It
1. Dedicated Project Manager (PM) / Site Supervisor
- Mid-to-large firms (Livspace, MADS Creations, Amodini Systems, Purple Studio) assign you a project manager.
- This person handles all vendors, labour, and scheduling.
- You only talk to them, not 5 different people.
2. Designer as SPOC (in Small Studios / Freelancers)
- The designer themselves is the SPOC.
- They handle drawings, vendor coordination, and site visits.
- Works well for smaller 2BHK/3BHK projects.
3. Contractor-Only Model (⚠️ risky)
- Some contractors expect you to coordinate between carpenters, electricians, and plumbers.
- No SPOC → leads to confusion, delays, and blame games.
💡 What You Should Ask
- Who will be my single point of contact during execution?
- Will the same person handle both design & execution, or separate teams?
- How often will my SPOC visit the site / send progress updates?
- If the SPOC is unavailable, who is the backup contact?
⚠️ Red Flags
- They say “you can call anyone from our team” → no accountability.
- Only labour contractor is managing → no design oversight.
- Changes discussed with one team don’t reach others.
✅ Pro Tip
Insist on one SPOC written in the contract — either the designer or a project manager. Ask for their direct WhatsApp/phone contact so you get regular updates.
👉 Would you like me to create a “Single Point of Contact Clause” (ready-to-add to your agreement) that clearly states who’s responsible for communication, so you never get caught between multiple people?
