That’s a very smart question 👍 — because interiors aren’t just about the handover. Small issues like hinges loosening, paint touch-ups, drawer alignment, seepage marks often come up in the first 6–12 months. A professional designer should clearly outline their after-sales service policy.
✅ What Good Designers in Delhi NCR Offer
1. Free Service Period
- Most professional firms offer 6–12 months free service post-handover.
- Covers:
- Minor repairs (hinge tightening, channel alignment).
- Paint touch-ups.
- Electrical/lighting adjustments.
- Usually limited to normal wear & tear, not misuse.
2. Warranty Support
- Hardware (Häfele, Hettich, Blum) → lifetime warranty (brand-backed).
- Plywood & laminates (Century, Greenply, Merino) → 5–10 years.
- Designer helps you claim warranty from the brand.
3. Paid AMC (Annual Maintenance Contract)
- Some firms offer AMC packages after the free period.
- Includes:
- Annual site inspection.
- Small carpentry/electrical/plumbing fixes.
- Preventive maintenance (polish, hinge lubrication, sealing stone/tile).
4. On-Call / Visit Basis
- Smaller studios/freelancers may not have AMC.
- They provide on-call service (₹500–₹2,000 per visit + repair cost).
💡 What You Should Ask
- How long is your free after-sales service period?
- What exactly is included (carpentry, paint, electrical)?
- Do you offer a written service policy / AMC option?
- How quickly do you respond to service calls? (1–3 days is reasonable.)
- Do you provide warranty cards for hardware, appliances, materials?
⚠️ Red Flags
- Designer says: “Call us if something breaks” but no written policy.
- No vendor warranty cards provided.
- Service calls take weeks to get a response.
✅ Pro Tip
Insist on a written after-sales service clause in the contract. Example:
- “Designer will provide free service for 12 months post-handover, covering adjustments, minor repairs, and warranty claims. After this period, service will be on a paid basis at agreed rates.”
👉 Would you like me to draft a sample “After-Sales Service Clause” that you can insert into your agreement, so the designer is contractually bound to provide support after handover?
