That’s a very important question 👍 — because luxury finishes like PU polish, veneers, and marble look stunning, but they also need care, and their warranty/service policies are often misunderstood.
Here’s what you should know:
✅ Warranty & Service for Luxury Finishes
🔹 PU Finish (Polyurethane Paint/Polish)
- Warranty: Usually 1–2 years service warranty from designer/workshop.
- Covers: Peeling, bubbling, discoloration due to workmanship.
- Not Covered: Scratches, dents, daily wear & tear.
- Pro Tip: Ask if they use imported PU (ICA, Asian PU, Sirca) and request original bills.
🔹 Veneers (Natural/Engineered Wood)
- Warranty: Veneer sheets themselves don’t carry long warranties — durability depends on substrate & polish.
- Typical Service Warranty: 1–2 years against delamination, bubbling (if proper adhesives used).
- Polish (PU/Melamine): Needs maintenance every 5–7 years (repollishing).
- Pro Tip: Ensure designer uses Century/Greenply veneered ply or branded veneer with ISI certification.
🔹 Marble & Stone (Italian, Quartz, Onyx, Granite)
- Warranty: Natural stones rarely have a formal “warranty” — durability depends on quality, thickness, and installation.
- Polishing: Requires repolishing every 3–5 years to maintain shine.
- Service: Some designers give 1-year installation warranty (for cracks, poor joints).
- Pro Tip: Prefer quartz/composite stones for kitchens → more stain & scratch resistant than Italian marble.
✅ What a Professional Designer Should Offer You
- Written service warranty (1–2 years) covering peeling, bubbling, improper installation.
- Material brand warranty cards/bills (PU polish brand, veneer supplier, stone vendor).
- Post-handover maintenance guidelines (cleaning, polishing, touch-up schedule).
- Paid AMC (Annual Maintenance Contract) option for luxury projects → touch-ups every year.
💡 What You Should Ask Your Designer
- Do you provide written warranty/service terms for PU, veneer, marble?
- Who handles touch-ups/repolishing if finishes get damaged?
- Do I get original brand invoices for PU polish & veneers?
- Can you include a maintenance visit after 6–12 months in the contract?
- Do you recommend an AMC plan for luxury finishes?
⚠️ Red Flags
- Designer says “Luxury finishes don’t need warranty” 🚩.
- No brand mentioned for PU, veneer, or marble.
- Warranty is only verbal, not written.
✅ Pro Tip
- Always demand warranty in BOQ/contract → especially for PU polish & veneer lamination.
- Keep extra PU polish & veneer sheets from project for future touch-ups.
- For marble → ask vendor for sealing certificate (waterproofing polish).
👉 Do you want me to draft a Sample Luxury Finishes Warranty & Service Clause (contract-ready text) that you can ask your designer to include in your agreement, so you’re protected after handover?
