That’s an excellent question 👍 — because warranty on custom furniture is where many clients in Delhi NCR get caught off guard. Unlike branded ready-made furniture (IKEA, Pepperfry, Stanley, BoConcept, etc.), custom furniture warranty depends on: the designer, the workshop, and the materials used.
✅ How Warranty Works on Custom Furniture
🔹 1. Structure & Materials
- Plywood / HDHMR / Particle board:
- Century Ply, Greenply, Austin → usually 7–25 years manufacturer warranty (against borer/termite).
- Action Tesa HDHMR → moisture resistant, ~5–10 years warranty.
- Designer should pass on the manufacturer warranty card + invoices.
🔹 2. Hardware & Fittings
- Hettich / Häfele / Blum / Ebco:
- Usually 10–25 years warranty, some even lifetime (Blum).
- Covers hinges, channels, drawers, soft-close mechanisms.
- Warranty valid only if installed as per guidelines.
🔹 3. Upholstery & Polish
- Fabrics, leatherettes → usually no long-term warranty, only 1 year against stitching/manufacturing defects.
- PU polish, veneer → 1–2 years max against bubbles/peeling.
- Natural wear & tear not covered.
🔹 4. Designer/Workshop Warranty
- Good designers in Delhi NCR usually provide 1–2 years service warranty on custom furniture → covering carpentry faults, alignment issues, joint loosening.
- Some extend to 5 years if they have their own factory setup.
✅ What You Should Ask Your Designer
- Do you provide written warranty on custom furniture (structure, hardware, finish)?
- Will I get original brand warranty cards (plywood, hardware)?
- Is there a service warranty (repairs, alignment fixes) after handover?
- How do you handle upholstery wear/tear?
- Who is responsible if furniture fails — designer or workshop?
⚠️ Red Flags
- Designer says: “Don’t worry, we use good material” 🚩 but gives no written warranty.
- No invoices/warranty cards from Century/Greenply/Hettich.
- Only verbal promises, no contract mention.
✅ Pro Tip
- Insist on warranty mentioned in BOQ + final agreement.
- Get service warranty of minimum 1 year for carpentry alignment.
- Ask for hardware warranty registration (Hettich/Blum often require online registration).
- Keep all bills & warranty cards for future claims.
👉 Would you like me to draft a Custom Furniture Warranty Clause (sample contract text) you can insert into your agreement so your designer is legally bound to cover defects?
